What A Man, What A Legacy

The timing is ironic, just as Apple has taken the mantle as the world's biggest market cap company from Exxon Mobil. Jobs has been so influential globally for the last 20 years at least. The best thing I got from him is you do not give your customers what they want ... you create what they don't even know they needed. MBAs and people who manage via data and surveys will never achieve greatness, these are ass-covering jobs which they do when the projects or ideas they implement were to fail (oh no, but we did the survey and consumer testing ...). Greatness comes from knowing deep inside of you something you should do that you think will work.





“Being the richest man in the cemetery doesn’t matter to me … Going to bed at night saying we’ve done something wonderful… that’s what matters to me.”


“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.”


“The only problem with Microsoft is they just have no taste. They have absolutely no taste. And I don’t mean that in a small way, I mean that in a big way, in the sense that they don’t think of original ideas, and they don’t bring much culture into their products.”


“My job is to not be easy on people. My job is to make them better.”


“We don’t get a chance to do that many things, and every one should be really excellent. Because this is our life. Life is brief, and then you die, you know? And we’ve all chosen to do this with our lives. So it better be damn good. It better be worth it.”


“Almost everything–all external expectations, all pride, all fear of embarrassment or failure–these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart.”


I don't know why, but when I heard the news today, this song suddenly appeared in my mind, I think its the word "quest" ... from now on this song from Man of La Mancha will always make me think of Steve Jobs ...

Steve Jobs Unique Management Style

There is no one correct way to run a company. Steve Jobs is a very special person. There are a lot of things we all could learn from him. Saw this in a summary of the things he did which was unusual in running the company that now has the largest market cap after Exxon. My comments in colour:

1) Partner with the enemy

Can you imagine Pepsi and Coca-Cola getting together? Or Verizon and AT&T? That's how strange it was when Apple and Microsoft announced their partnership at the 1997 Macworld Expo. After 12 years of financial loss, Jobs needed to get Apple money, and quickly. So he turned to Bill Gates, who made a $150 million investment in Apple.

"The era of competition between Apple and Microsoft is over as far as I'm concerned," Jobs said. "This is about getting Apple healthy, this is about Apple being able to make incredibly great contributions to the industry and to prosper again.”

That is thinking out of the box. Would CEOs ever consider working with the competition? What else has guide us not to ever "potential solutions" outside of our comfort zone?

2) Put sex in products

A great salesman, Jobs knew the importance of aesthetics; he realized Apple's products looked dated. In 1998, Jobs called a meeting at Apple, sat everyone down and said, "You know what's wrong with this company? The products SUCK -- there's no sex in them."

Today, Apple is credited for creating the most beautiful technology, from colorful iMacs to sleek iPads.

I don't think its sex but sexy. Macs beautiful design lines, same with the Iphones, they are sexy.

3) Change the original vision and business plan

Apple began as a computer-only company, but Jobs knew it needed to broaden its approach if it wanted to become truly successful. Apple began expanding its products beyond just computers with the release of Final Cut Pro, followed by MP3 players, music, iPhones and iPads.

Jobs changed the company's name from Apple Computer, Inc. to Apple Inc. in 2007 to symbolize the new, broader vision.

A name change should be a reflection on changed direction and strategy. When would you consider to change your own name? If its just to create a different persona, it won't work (much like most companies in KLSE which changes their names like nobody's business), but if its a reflection of your whole character, motivations and well being, then its different.

4) Create solutions to impossible roadblocks

Other retailers were not giving Apple products adequate positioning. Jobs' solution? The Apple Store. Scattered throughout the world, these successful outlets are now the "darlings of the retail computer industry".

Well, not every company can do that if they do not yet have a range of desirable products. Sometimes, we can still change the way we distribute our products, our channels, are we bound by old trusted relationships which may not be so effective now.

5) Tell customers what they want instead of asking for feedback

Jobs does not use focus groups. Instead, he tells customers what they want before they know they want it. "[Apple has] a great track record for making you want -- and buy -- things you thought you didn't need," says Carl Howe, director of consumer research for Yankee Group. Last year when the iPad was announced, people gawked. Nearly 20 million sales later, it's not so funny.

This is so important. This was my pet peeve against my previous company which uses focus groups and customer surveys before every new product launch. Why? Its because that was taught as bible in MBAs throughout the world. Yes, its important to do surveys and focus groups, but how often do you find that as being very successful. When you try to empower the users, you usually end up with the lowest common denominator. To me, that is akin to relinquishing the responsibility of the way you run a company to the users - how to blame management if your product or services do not sell if you use focus groups? A very useful way to absolve from taking responsibility and accountability. The most successful products and services we ever come across is often laced with, "Gee, I did not know I needed that, this is so great".

6) Connect dots

Apple releases products that are innovative in and of themselves, but they are also integrated visions. iPods mesh beautifully with iTunes; iPads and iPhones collaborate with the app store. According to Jobs, "creativity is just connecting things." Apple frequently shows how the sum is greater than all of the parts.

7) Don't hire cookie cutter employees

Ivy league graduates aren't the only people who can run companies. "Part of what made the Macintosh great was that the people working on it were musicians, and poets, and artists, and zoologists, and historians who also happened to be the best computer scientists in the world," Jobs said.

I think this is relevant for many companies. Do we usually hire senior people that fits a certain persona? When you are choosing important people, its more important that they have the x-factor to move things and make things happen, that they can think differently and energise the company, constantly thinking of how to move the company to the next level. Much of all that cannot be taught at MBA courses.

8) Encourage others to think differently

Apples' "Think Different" ad campaign in the late 1990's was one of the most effective of all time. It stimulated innovation and reinvention, which is what Apple, today, is all about.

9) Don't elaborate

Simplicity is bliss. Apple's designer Johnathan Ives confirms this strategy: "We are absolutely consumed by trying to develop a solution that is very simple, because as physical beings we understand clarity."

10) Sell dreams, not products

Jobs gets people hooked on a feeling. It's not the products his customers buy, it's what the products represent. Remember, people first and foremost care about themselves, so make products they can relate to.

But my product is so basic, where to link it to dreams? Well, CPO could be linked to proper cultivation and production techniques that are sustainable and is green (if properly strategised and executed) - a cleaner future. Granted, not all companies can do that, but even the most noxious like Shell and BP have marketing strategies that put a "nice feel" to their services/people - yes, propaganda and lies also have their place. Google's high falutin "Do no evil" is actually a commendable dream in more ways than we care to appreciate (that mantra is completely opposite to what Microsoft stands for, lol). We cannot help if some are not so genuine, but when they are, they are home runs.

11) Trust your gut

Steve Jobs said in his Stanford commencement speech: "Have the courage to follow your heart and your intuition. They somehow already know what you truly want to become."